Delivery

1. Your order is packed and posted first class within one working day - a fast service indeed! When you have placed your order, confirmation will be sent to you via e-mail complete with an Order Reference number.
2. We do not accept liability for loss or damage to overseas orders.
3. We send inland (UK) deliveries by first-class post, which is usually next-day delivery but not guaranteed. There is an option on the order form for Special Delivery, which is guaranteed delivery next working day (does not include Saturdays). Overseas orders will of course take a little longer (Europe, about three working days, other destinations, about five). Heavier parcels (over 2.5 kg) are sent via ParcelForce 48-hour service.
4. If there is any damage to the parcel contents, we will replace or refund the damaged items - but you must send them back to us first.
5. In line with Royal Mail's guidlines, we cannot consider a First Class parcel lost until 15 working days have passed. This is because the vast majority of packages will be delivered or returned to us as "undeliverable" within this time.
6. Requests for returns must be notified to us within two weeks of receiving your order. No returns are accepted without prior notification.
7. We operate a high security ordering system. information is encrypted (coded) and is therefore safe from any fraud. We will not pass your details to any other party. We do not keep your payment card details. Your e-mail address will not be revealed to any other party. Our terms do not affect your statutory rights. In the event of a complaint, we will endeavour to reply within two working days and will keep you advised on the progress of any dispute.

Payment

We accept Credit and Debit Cards and payment by cheque or Postal Order.

Cards we accept: MasterCard / Maestro/Visa / Visa Delta / Visa Debit/ Solo / Switch/ Electron.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Pilgrims owns the copyright in all materials on this site.